TM 5-3895-359-14&P
APPENDIX B (Cont'd)
d. When the equipment is given to the dealer for repairs, find out how long the work will take, the extent of the
problem, if possible, and the changes, if any, which may be involved. Leave the name and telephone number of the
person to be contacted for pickup of the equipment and specifically state that he should be called as soon as the repairs
are finished. In addition, if unexpected problems, costs, and/or delays are encountered get the name and telephone
number of the Service Manager, for any required follow-up purposes.
e. When you arrive to pick up your equipment after completion of services, make certain that you know exactly
what repairs were performed and/or parts replaced. This is required for overall problem trend evaluation by the NMP and
must be identified upon completion of warranty services.
f. Telephone the NMP at TACOM, AUTOVON 786-7439, 786-7358 and/or 786-8297, if:
(1) Your equipment requires repairs and you cannot obtain these services using the procedures listed above.
(2) The length of time required for repairs may seriously hamper your mission, or if the dealer's overall
response to your requirements are not satisfactory.
(3) You have any questions regarding warranty procedures - either in general or about a specific job. Do not
wait until your problems become critical.
g. Do not attempt to conduct negotiations regarding a breach of warranty. This is a function of the Contracting
Officer, through the NMP at TACOM.
4. During the Warranty Period: Quality Deficiency Report (EIR/QDR) SF 368, will be limited to the reporting of
"equipment failure in design" which poses a threat to operator safety or which detracts from the operational capability
and for reporting of "delays exceeding 20 days" (from contractor notification) in completing requested warranty service or
"unsatisfactory workmanship" resulting in user dissatisfaction with such service.
B-2
