TM 5-3895-359-14&P
APPENDIX B
WARRANTY GUIDELINES
1. A warranty period of 15 months applies to the Rotary Tiller, Model HDS-E, manufactured by Rexworks Inc., after
delivery to the Government. This warranty applies to the end item, components and all supplies furnished under the
contract.
2. Using units may not contact their local dealer. You must mail DA Form 2407 to the Maintenance Directorate,
TACOM, at the following address: US Army Tank-Automotive Command, ATTN: AMSTA -MVB, Warren, MI 48090. To
expedite actions you may call the information to AUTOVON 786-7439, 7358, or 8297, with the information from your DA
2407, section 1, block 1 through 11 and blocks 16, 17, 18
and 20.
3. General Information:
a. DA Form 2407 (prepared in accordance with warranty claim action in TM 38-750) will be used to submit warranty
claims actions for end items when components, parts or assemblies are defective and are covered by a manufacturer's
warranty. End items under warranty are identified by a decal plate and/or warranty statement included in the operator's
and maintenance manual for the end item. All warranty actions settled or unsettled will be reported to the National
Maintenance Point(NMP) on DA Form 2407. For warranties settled locally the DA Form 2407 will contain a statement
"For Information Only" in block 16a.
b. Maintenance activities in support of organizational maintenance are the responsible points of contact between
the originator of warranty claims and the National Maintenance Point(NMP) (US Army Tank-Automotive Command,
ATTN: AMSTA-MVB, AUTOVON 786-7439, 786-7358, 786-8297, Warren, MI 48090) which serves as the DA
Representative with the contractor in warranty matters.
NOTE
In certain instances, the originating organization and the support activity are one and the same.
c. Before you take your equipment to a dealer for repair, whether or not it was necessary for you to go through the
NMP (TACOM), check with your local procurement office to see if a funds commitment document is needed.
Sometimes, even though the majority of the repairs are covered by the warranty, there may be a small charge for normal
maintenance costs, i.e., oil filters, oil, etc. Further, the cause of damage could be determined by the dealer to be directly
related to "operator abuse". In that case, the Government may be obligated to pay for teardown services even if the
repairs are no longer desired, or for the complete cost if repairs are to be completed by the dealer.
B-1
